IOETI

ISO Certification

ِEnsures global standards in safety, quality, and operations, enhancing credibility and compliance for businesses.

Audit Processes

  1. Planning Audits: Set objectives, scope, criteria, select audit team, and create an audit plan.
  2. Initial Certification: Conduct an audit to assess if the management system meets initial certification criteria.
  3. Conducting Audits: Follow ethical guidelines, communicate openly, collect and verify data, identify non-conformities, and report findings.
  4. Certification Decision: Make impartial decisions based on audit evidence and review findings for certification.
  5. Maintaining Certification: Conduct surveillance audits, recertification, and address special audits or suspension/reduction of certification.

Certification Processes

  1. Certification Decision Process: Ensure impartial decisions based on audit evidence.
  2. Maintaining Certification: Monitor compliance through surveillance, recertification, and special audits, and establish criteria for suspension or withdrawal.
  3. Appeals Process: Outline a transparent process for appeals related to certification decisions.
  4. Complaints Process: Create a system for resolving certification-related complaints.
  5. Client Records: Ensure accurate maintenance and security of client records.

Types of Management Systems and Certification Schemes

  1. Purpose: Certification ensures alignment with standards and policies.
  2. Types of Management Systems: ISO 9001 (Quality Management) and ISO 22000 (Food Safety Management).

Use of Certification Body’s Name and Mark Logo

  1. General Use: Certified organizations can use the certification name/logo but not imply product endorsement.
  2. On Products: Mark/logo can only relate to management systems, not product conformity.
  3. In Documents: Logo can be used in marketing materials, respecting certification scope.
  4. Design: Do not alter the logo’s size, color, or design.
  5. Misleading Use: Misuse of the logo can lead to suspension or legal action.

Information Requests, Complaints, and Appeals Processes

  1. Information Requests: Process and respond to requests with confidentiality.
  2. Complaints Process: Address complaints systematically with resolution and documentation.
  3. Appeals Process: Fair and impartial appeal process for certification decisions.
  4. Client Records: Maintain up-to-date client records for certification status and interactions.
Impartiality Management and Commitment to Impartiality Policy
  1. Acknowledgment of Impartiality’s Importance
  • Recognize the necessity of maintaining impartiality in all certification activities.
  • Ensure that all personnel, both internal and external, are aware of the need for impartiality.
  • Highlight the certification body’s responsibility for maintaining impartiality in all conformity assessment activities.
  • Prevent any commercial, financial, or other pressures that might compromise impartiality.
  1. Identification of Threats to Impartiality
  • Identify potential threats such as self-interest, self-review, familiarity or trust, and intimidation.
  • Implement processes to identify, analyze, evaluate, treat, monitor, and document risks related to conflicts of interest.
  • Continuously assess relationships that could impact impartiality.
  1. Management of Impartiality
  • Conduct conformity assessment activities without bias, avoiding any commercial, financial, or other pressures that might compromise impartiality.
  • Top management should demonstrate a commitment to impartiality, effectively manage conflicts of interest, and ensure objectivity in certification activities.
  • Develop a comprehensive process to identify, analyze, evaluate, treat, monitor, and document risks related to conflicts of interest and threats to impartiality, including documentation and management of residual risks.
  • Involve relevant interested parties in consultation processes to address matters affecting impartiality.
  1. Prohibitions and Restrictions on Certification Activities
  • Prohibit the certification of other certification bodies for their quality management systems.
  • Avoid offering or providing management system consultancy to maintain impartiality; however, exchanging information or clarifying requirements is permissible.
  • Refrain from providing internal audits to certified clients, as this poses a significant threat to impartiality.
  • Do not certify a management system if the client received consultancy from a body related to the certification body within the last two years.
  • Prohibit outsourcing audits to management system consultancy organizations.
  • Ensure that certification activities are not marketed or linked with consultancy organizations to prevent claims that certification would be easier with specific consultancy organizations.
  1. Conflict of Interest Management
  • Personnel who have provided consultancy should not participate in audits or certification activities related to the client they consulted for a minimum of two years.
  • Actively respond to any threats to impartiality from actions of other bodies or organizations.
  • Require all personnel to act impartially and avoid any form of pressure that could compromise their impartiality.
  • Personnel must disclose any situation that may present a conflict of interest, and such information should be used to identify and manage threats to impartiality.
    1. Acknowledgment of Impartiality’s Importance
    • Recognize the necessity of maintaining impartiality in all certification activities.
    • Ensure that all personnel, both internal and external, are aware of the need for impartiality.
    • Highlight the certification body’s responsibility for maintaining impartiality in all conformity assessment activities.
    • Prevent any commercial, financial, or other pressures that might compromise impartiality.
    1. Identification of Threats to Impartiality
    • Identify potential threats such as self-interest, self-review, familiarity or trust, and intimidation.
    • Implement processes to identify, analyze, evaluate, treat, monitor, and document risks related to conflicts of interest.
    • Continuously assess relationships that could impact impartiality.
    1. Management of Impartiality
    • Conduct conformity assessment activities without bias, avoiding any commercial, financial, or other pressures that might compromise impartiality.
    • Top management should demonstrate a commitment to impartiality, effectively manage conflicts of interest, and ensure objectivity in certification activities.
    • Develop a comprehensive process to identify, analyze, evaluate, treat, monitor, and document risks related to conflicts of interest and threats to impartiality, including documentation and management of residual risks.
    • Involve relevant interested parties in consultation processes to address matters affecting impartiality.
    1. Prohibitions and Restrictions on Certification Activities
    • Prohibit the certification of other certification bodies for their quality management systems.
    • Avoid offering or providing management system consultancy to maintain impartiality; however, exchanging information or clarifying requirements is permissible.
    • Refrain from providing internal audits to certified clients, as this poses a significant threat to impartiality.
    • Do not certify a management system if the client received consultancy from a body related to the certification body within the last two years.
    • Prohibit outsourcing audits to management system consultancy organizations.
    • Ensure that certification activities are not marketed or linked with consultancy organizations to prevent claims that certification would be easier with specific consultancy organizations.
    1. Conflict of Interest Management
    • Personnel who have provided consultancy should not participate in audits or certification activities related to the client they consulted for a minimum of two years.
    • Actively respond to any threats to impartiality from actions of other bodies or organizations.
    • Require all personnel to act impartially and avoid any form of pressure that could compromise their impartiality.
    • Personnel must disclose any situation that may present a conflict of interest, and such information should be used to identify and manage threats to impartiality.
 

PY-001 Impartiality and Non-Conflict of Interest Policy

Impartiality Management and Commitment to Impartiality Policy

  1. Acknowledgment of Impartiality’s Importance
  • Recognize the necessity of maintaining impartiality in all certification activities.
  • Ensure that all personnel, both internal and external, are aware of the need for impartiality.
  • Highlight the certification body’s responsibility for maintaining impartiality in all conformity assessment activities.
  • Prevent any commercial, financial, or other pressures that might compromise impartiality.
  1. Identification of Threats to Impartiality
  • Identify potential threats such as self-interest, self-review, familiarity or trust, and intimidation.
  • Implement processes to identify, analyze, evaluate, treat, monitor, and document risks related to conflicts of interest.
  • Continuously assess relationships that could impact impartiality.
  1. Management of Impartiality
  • Conduct conformity assessment activities without bias, avoiding any commercial, financial, or other pressures that might compromise impartiality.
  • Top management should demonstrate a commitment to impartiality, effectively manage conflicts of interest, and ensure objectivity in certification activities.
  • Develop a comprehensive process to identify, analyze, evaluate, treat, monitor, and document risks related to conflicts of interest and threats to impartiality, including documentation and management of residual risks.
  • Involve relevant interested parties in consultation processes to address matters affecting impartiality.
  1. Prohibitions and Restrictions on Certification Activities
  • Prohibit the certification of other certification bodies for their quality management systems.
  • Avoid offering or providing management system consultancy to maintain impartiality; however, exchanging information or clarifying requirements is permissible.
  • Refrain from providing internal audits to certified clients, as this poses a significant threat to impartiality.
  • Do not certify a management system if the client received consultancy from a body related to the certification body within the last two years.
  • Prohibit outsourcing audits to management system consultancy organizations.
  • Ensure that certification activities are not marketed or linked with consultancy organizations to prevent claims that certification would be easier with specific consultancy organizations.
  1. Conflict of Interest Management
  • Personnel who have provided consultancy should not participate in audits or certification activities related to the client they consulted for a minimum of two years.
  • Actively respond to any threats to impartiality from actions of other bodies or organizations.
  • Require all personnel to act impartially and avoid any form of pressure that could compromise their impartiality.
  • Personnel must disclose any situation that may present a conflict of interest, and such information should be used to identify and manage threats to impartiality.
    1. Acknowledgment of Impartiality’s Importance
    • Recognize the necessity of maintaining impartiality in all certification activities.
    • Ensure that all personnel, both internal and external, are aware of the need for impartiality.
    • Highlight the certification body’s responsibility for maintaining impartiality in all conformity assessment activities.
    • Prevent any commercial, financial, or other pressures that might compromise impartiality.
    1. Identification of Threats to Impartiality
    • Identify potential threats such as self-interest, self-review, familiarity or trust, and intimidation.
    • Implement processes to identify, analyze, evaluate, treat, monitor, and document risks related to conflicts of interest.
    • Continuously assess relationships that could impact impartiality.
    1. Management of Impartiality
    • Conduct conformity assessment activities without bias, avoiding any commercial, financial, or other pressures that might compromise impartiality.
    • Top management should demonstrate a commitment to impartiality, effectively manage conflicts of interest, and ensure objectivity in certification activities.
    • Develop a comprehensive process to identify, analyze, evaluate, treat, monitor, and document risks related to conflicts of interest and threats to impartiality, including documentation and management of residual risks.
    • Involve relevant interested parties in consultation processes to address matters affecting impartiality.
    1. Prohibitions and Restrictions on Certification Activities
    • Prohibit the certification of other certification bodies for their quality management systems.
    • Avoid offering or providing management system consultancy to maintain impartiality; however, exchanging information or clarifying requirements is permissible.
    • Refrain from providing internal audits to certified clients, as this poses a significant threat to impartiality.
    • Do not certify a management system if the client received consultancy from a body related to the certification body within the last two years.
    • Prohibit outsourcing audits to management system consultancy organizations.
    • Ensure that certification activities are not marketed or linked with consultancy organizations to prevent claims that certification would be easier with specific consultancy organizations.
    1. Conflict of Interest Management
    • Personnel who have provided consultancy should not participate in audits or certification activities related to the client they consulted for a minimum of two years.
    • Actively respond to any threats to impartiality from actions of other bodies or organizations.
    • Require all personnel to act impartially and avoid any form of pressure that could compromise their impartiality.
    • Personnel must disclose any situation that may present a conflict of interest, and such information should be used to identify and manage threats to impartiality.
 

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