training and development

The tourism industry thrives on exceptional service, innovation, and adaptability. Investing in training and development for employees ensures they acquire the skills and expertise needed to maintain excellence, drive innovation, and support sustainable growth across the sector.

IOETI empowers the tourism and hospitality sector by delivering innovative and specialized training and development services. Through strategic skill-building and industry-relevant programs, IOETI helps in building a competitive, well-trained workforce that meets the evolving demands of global tourism. Our vision is to lead the transformation of human capital in tourism through high-impact learning that promotes sustainable growth and operational excellence.

IOETI Training and Development Services

Comprehensive assessment services aligned with international standards and tools.
Designing and developing specialized curricula tailored to tourism and hospitality needs.
Delivering impactful executive and technical training programs for workforce excellence.
Conducting Training Needs Assessments (TNA) to identify skills gaps and opportunities.
Implementing Train-the-Trainer (ToT) programs to build internal training capacity.
Providing career development and up skilling support for sustainable professional growth.

Training programs

Tour Guiding & Destination Management

e.g., cultural interpretation,

story telling, itinerary design

Hospitality Services & Customer Experience

e.g., guest handling, complaint resolution

Hotel & Operations Management

e.g., housekeeping, front office,food beverage

Digital Marketing for Tourism

e.g., SEO, content creation, branding

Specialized Programs & workshops

Sustainability, Project Management, AI in Tourism

Technical Skills for Tourism

e.g., reservation systems, HR, POS, financial literacy

Languages for Tourism & Aviation

e.g., English, French, aviation terminology

Leadership &Soft Skills

e.g., leadership, teamwork, public speaking

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